Return and Refund Policy
At Ainur Gaming, we strive to provide high-quality gaming products and excellent customer service. To ensure transparency, here is our return and refund policy:
1. Conditions for Returns
- Eligibility for Return:
- Items can only be returned if they are defective, damaged, or not as described.
- Returns must be initiated within 7 days of receiving the product.
- The item must be unused, in its original packaging, and accompanied by proof of purchase.
- Non-Returnable Items:
- Items showing signs of use or physical damage caused by the customer.
- Perishable or consumable items (e.g., batteries, cleaning kits).
- Customized products or limited-edition merchandise.
2. How to Initiate a Return
- To initiate a return, please contact our customer support team at [email protected].
- Provide the following details:
- Order number.
- Description of the issue (with photos, if applicable).
3. Refund Process
- Refund Eligibility:
- Refunds will be processed only after the returned item is inspected and approved by our team.
- Refunds will not include the original shipping cost unless the return is due to a mistake on our part.
- Refund Method:
- Refunds will be issued in the form of store credit or a cash refund delivered via COD within 7–10 business days after the return is processed.
4. Exchange Policy
- If you wish to exchange a product, you may do so by returning the original product (subject to the above return conditions) and placing a new order.
5. Return Shipping
- Return shipping charges are the responsibility of the customer unless the product is defective or incorrectly shipped.