Return and Refund Policy

At Ainur Gaming, we strive to provide high-quality gaming products and excellent customer service. To ensure transparency, here is our return and refund policy:

1. Conditions for Returns

  • Eligibility for Return:
    • Items can only be returned if they are defective, damaged, or not as described.
    • Returns must be initiated within 7 days of receiving the product.
    • The item must be unused, in its original packaging, and accompanied by proof of purchase.
  • Non-Returnable Items:
    • Items showing signs of use or physical damage caused by the customer.
    • Perishable or consumable items (e.g., batteries, cleaning kits).
    • Customized products or limited-edition merchandise.

2. How to Initiate a Return

  • To initiate a return, please contact our customer support team at [email protected].
  • Provide the following details:
    • Order number.
    • Description of the issue (with photos, if applicable).

3. Refund Process

  • Refund Eligibility:
    • Refunds will be processed only after the returned item is inspected and approved by our team.
    • Refunds will not include the original shipping cost unless the return is due to a mistake on our part.
  • Refund Method:
    • Refunds will be issued in the form of store credit or a cash refund delivered via COD within 7–10 business days after the return is processed.

4. Exchange Policy

  • If you wish to exchange a product, you may do so by returning the original product (subject to the above return conditions) and placing a new order.

5. Return Shipping

  • Return shipping charges are the responsibility of the customer unless the product is defective or incorrectly shipped.

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